I have an error message or icon, what should I do?

I have the notification "Problem detected. Please contact the clim8 support."

Please contact our Support team directly from the clim8® app.

If you see this message when pairing a product, please note it is necessary to have a working internet connection (4G, 5G or Wi-Fi) to pair the product with the clim8® app. Also remember to update the app by clicking here if you have not already done so.

I see an orange warning triangle

If you see an orange warning triangle icon instead of the current product temperature, this is unfortunately most likely a technical failure that clim8 will not be able to solve remotely.

We invite you to get in touch with the store or website where you purchased the product, so that he can carry out a more in-depth analysis of your product and tell you what to do in case of exchange or repair.

We truly apologize for the inconvenience. Our partners will do everything to find a solution to your problem.