I have an error message or icon, what should I do?

I have the notification "Problem detected. Please contact the clim8 support."

Please contact the clim8 support team directly in the clim8® app or on this Support site.

If you see this message when pairing a product, please note it is necessary to have a working internet connection (4G, 5G or Wi-Fi) to pair the product with the clim8® app. Also remember to update the app by clicking here if you have not already done so.

I see an orange warning triangle

If you see an orange warning triangle icon instead of the current product temperature, this is unfortunately most likely a technical failure that clim8 will not be able to solve remotely.

We invite you to get in touch with your official reseller so that he can carry out a more in-depth analysis of your product and tell you what to do in case of exchange or repair.

We truly apologize for the inconvenience. Our partners will do everything to find a solution to your problem.

I ran a diagnostic and the results show red crosses 

Please refer to this article.