I'm having trouble signing in to the clim8® app

There are several ways to connect to the clim8® app:

• Sign in with Google, Facebook or Apple: 

Please use this method for a quick and easy connection.  If you have problem to sign in with this method, please submit a ticket to our Support team.

• Sign in with your email address: 

With this easy and secure passwordless method, you will receive a link to log in or create your account. Just click on it, and you will automatically be redirected to clim8® app.

If you do not receive the email:

1. Verify in the clim8® app that the email address you provided is correct. If so, try again.
2. Check if the email has been received in your spam folder. If so, please unmark the email as spam.
3. If you have used the Google, Facebook or Apple sign in method before, please use the same connection method.
4. Your email provider might have additional security measures in place that block incoming emails from unknown domain names. This is often the case for e-mail addresses of companies, universities, governments… In that case, please create a clim8 account with another e-mail address, if possible a personal one. 

If the problem persists, please submit a ticket to our Support team.