The product do not seem to be warming up – Support

Whether woven into the textile or within a textile pad, our heated elements are integrated into the garment on the most strategic zones for optimal comfort and heating sensation.

The areas where warmth is supplied have been optimized so as to provide the best possible sensation, and consequently they do not cover every part of the product.

In the clim8® app, you'll see two temperatures.

The one on top is the Target Temperature (24°C on the picture), the one you want the product to reach.

The one below the design of the product is the Sensor Temperature (22.8°C on the picture). This is the current temperature inside your product.

If Sensor Temperature < Target temperature: the product should work fine and the customer should see a heating animation on the app if the product is on.
If Sensor Temperature > Target temperature: wait for the product to cool down and try again.

If you see a warning triangle, it indicates a technical failure. Unfortunately, the clim8 team will not be able to fix this problem remotely. We invite you to contact the customer service department of the product brand directly.

If you do not see a warning triangle and the problem persists, we invite you to run a diagnostic.

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