We have implemented an automated diagnostic system for our products. If you think you have a problem with your heating product, you can run a diagnostic from the product settings.
- If all the lights are green, it is most likely a problem with the Clim8® app. We invite you to contact us directly from the Clim8® app.
- If some lights are red, it indicates a technical failure. Unfortunately, the Clim8® team will not be able to fix this problem remotely. We invite you to contact the customer service department of the product brand directly.
If you want to run a diagnostic of your Clim8® product, please follow the instructions below:
- Open the app and click on the settings icon in the top right corner
- Tap on "Diagnostic" and follow the instructions : insert your left hand, wait for the results and then insert your right hand
Your diagnostic will be transferred to the Clim8® team to be analyzed. You can also contact us, otherwise tap on "Finish".