The app is not working properly on my phone, what can I do?

Usually, uninstalling and reinstalling the app does the trick.

You can reset the clim8® app by following this procedure:

1. Log out of the clim8® app, at the bottom of the Profile page
2. Close the app completely. Check how to do this on Android or iOS
3. On Android only (important!): clear the cache and erase data from the clim8® app. Check how to
4. Delete the clim8® app. Check how to do this on Android or iOS
5. Download the latest version of the clim8® app by clicking here

If you are not able to sign-in to your clim8 account, please consult the following article: I'm having trouble signing in to the clim8® app

If this does not work, we invite you to contact us directly from the clim8® app.

If you can't open the clim8® app or can't connect to your clim8 account, please submit a ticket.