I'm getting product pairing issues

Please note it is necessary to have a working internet connection (4G, 5G or Wi-Fi) to pair the product with the clim8® app. Also remember to update the app by clicking here if you have not already done so.

Please follow the procedure:

1. Close the clim8® app completely. Check how to do this on Android or iOS
2. Unplug the batteries and make sure they are fully charged
3. Wait a few seconds and replug the batteries
4. Make sure Bluetooth and Location are activated on your smartphone and that you are standing close to your product
5. Open the clim8® app and try again

If this does not work, please contact us directly in the clim8® app or by submitting a ticket to our Support team.

Note: If you have a pre-2022 Odlo I-Thermic baselayer or midlayer, please read this article.