The Bluetooth scan doesn’t find my product during the pairing process (1st connection)
Please make sure that your phone is compatible (iOS 11+ or Android 7+), that your app is up to date and that the bluetooth is on.
Start the pairing process, if your phone doesn’t detect your product, unplug and replug the batteries and start again the pairing process following the instructions on your phone.
The Bluetooth scan doesn’t find my already paired product (2nd+ connection)
- If your phone doesn’t detect your product when you open the app, check that the Bluetooth on your phone is on and simply drag down the home screen to refresh the page and force the scan.
- Make sure you're close to your product.
If the connection problem persists, here's how to reset the battery (pre-2022 Odlo I-Thermic only)
- Close the app
- Make sure Bluetooth is ON (on phone’s settings and clim8 app settings)
- Snap the battery on to the shirt
- Press 7 seconds the power button until the LED light blinks to reset the battery and the shirt
- Turn off the battery
- Open the app and turn on the battery. Then wait until it connects.