I have an error message or icon

I have a notification “Problem detected. Please contact the Clim8® support.”

Please contact our Support team directly from the Clim8® app.

If you see this message when pairing a product, please note it is necessary to have a working internet connection (4G, 5G or Wi-Fi) to pair the product with the Clim8® app.

---

I see a red warning triangle or I ran a diagnostic and the results show red crosses

In both cases, it indicates a technical failure. Unfortunately, the Clim8® team will not be able to fix this problem remotely.

We invite you to get in touch with the store or website where you purchased the product, so that he can carry out a more in-depth analysis of your product and tell you what to do in case of exchange or repair.

We truly apologize for the inconvenience. Our partners will do everything to find a solution to your problem.