I’m having trouble pairing my product with the Clim8® app

Last updated on August 20, 2024

It is necessary to have a working internet connection (4G, 5G or Wi-Fi) to pair the product with the Clim8® app. Remember to update the app by clicking here if you have not already done so.

If you are unable to pair your product for any reason, please follow this procedure first:

  1. From the Account page, log out by clicking on “Logout” at the bottom of the page
  2. Close the Clim8® app completely. Check how to do this on Android or iOS
  3. Important for Android devices! Clear the cache and erase data from the Clim8® app. Check how to
  4. Delete the Clim8® app. Check how to do this on Android or iOS
  5. Download the latest version of the Clim8® app by clicking here
  6. Make sure Bluetooth and Location are activated on your smartphone and that you are standing close to your product
  7. Open the Clim8® app and try again

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