My product was previously connected, but won’t reconnect to the Clim8® app

It is necessary to have a working internet connection (4G, 5G or Wi-Fi) to pair the product with the Clim8® app. Remember to update the app by clicking here if you have not already done so.

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If your product was previously paired but is no longer connecting, please follow these steps to reset the connection:

1. From the Clim8® app, go to the product settings and click on “Unlink this product”.
2. Close the Clim8® app completely. Check how to do this on Android or iOS.
3. Open the Clim8® app and click on “Add new product”.
4. Follow the on-screen instructions. Make sure your battery (or batteries) are fully charged and kept close to your smartphone during the process.

Still having trouble?

Make sure Bluetooth and Location services are activated on your smartphone and that you are standing right next to your product.